Privacy Policy

Privacy Policy

This Privacy policy sets out how Ornamental & Orchard uses and protects any information that we use about you including information provided through the web site www.ornamentalandorchard.co.uk

Ornamental & Orchard is firmly committed to respecting and protecting the privacy of all personal data received or collected, in strict adherence to Data Protection Legislation (defined below) and best business practice.

Data Protection Definitions

Ornamental & Orchard’s data protection and privacy measures are governed by (i) the General Data Protection Regulation ((EU) 2016/679) ("GDPR") and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and Ireland and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998 ("Data Protection Legislation").

For the purpose of Data Protection Legislation, where personal data is provided directly to Ornamental & Orchard through use of the website, email, or other means, Ornamental & Orchard will be a data controller of such information. Where Ornamental & Orchard is provided with information only for the purpose of performing a contract or where Ornamental & Orchard cannot determine the use of such information, Ornamental & Orchard will be a data processor of such information.

What We Recognise

For each visitor to our web site, our web server automatically recognises only the visitor's domain name, but not the email address.

What We Collect

The types of data we process can be quite varied, but will usually include:
Identity Data including your first name, last name, title
Individual Data including correspondence and personal data which is provided to us for the purpose of carrying out our business
Contact Data including your residential address, billing address, email address and telephone numbers
Usage Data including information about how you use Ornamental & Orchard’s services or submit an enquiry or query through the website including your IP address

Technical Data including information from your visits to the website or in relation to materials and communications we send to you electronically:
Ornamental & Orchard uses Google Analytics for Display Advertising (for example, Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager and Google Analytics Demographics and Interest Reporting). You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings (https://www.google.com/settings/ads). You can also prevent your data from being used by Google Analytics by installing the Google Analytics browser add-on at https://tools.google.com/dlpage/gaoptout/ We use cookies to record past activity at our site in order to provide better service when visitors return to our site.
Additional Data including any other information relating to you which you may provide to us.

What We Do With The Information We Collect

Ornamental & Orchard will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Services to Clients - where we need to perform the contract we are about to enter into or have entered into
Payment - to invoice you for services we have provided to you and to trace and collect debt where required
Compliance - to keep records of the work we have carried out for you
Marketing - to send you electronic and/or paper form marketing materials relating to our services and to invite you to events hosted by us (so far as permitted by law)
Business Performance - to manage our business performance and assess client satisfaction and improvement to our services

Change Of Purpose

Ornamental & Orchard will only use your personal data for the purposes for which it was collected for.

How Ornamental & Orchard Stores Personal Information

Any personal data collected by Ornamental & Orchard is stored within the Intuit QuickBooks server and as such is protected by their security. For more information, please visit: QuickBooks Online Security | Intuit QuickBooks
In order to effectively process credit or debit card transactions, it may be necessary for the bank or card processing agency to verify your personal information for authorisation with an entity outside the EEA. Such information will not be transferred out of the EEA for any other purpose.

Security

We have appropriate security measures in place at our physical facilities to protect against the loss, misuse, or alteration of information that we have collected at our site. In addition, we limit access to your personal data to those employees and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If you feel that this site is not following its stated information policy, you may contact us.

Personal Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we keep personal data in accordance with our internal retention procedures, which are determined in accordance with our regulatory obligations and good practice. These retention periods depend on the nature of the information, and are subject to change. If you have any questions in this regard, please contact us.

Your Rights

Under certain circumstances, you have rights under Data Protection Legislation in relation to your personal data. These include the right to:
Request access to your personal data;
Request correction of your personal data;
Request erasure of your personal data;
Object to processing of your personal data;
Request restriction of processing your personal data;
Request transfer of your personal data;
Right to withdraw consent.
To exercise any of the above rights please contact us.

Where you exercise your right to erasure or where information is deleted in accordance with Ornamental & Orchard’s retention policy, please note that after the deletion of your personal data, it cannot be recovered, so if you require a copy of this personal data, please request this during the period Ornamental & Orchard retains the data.
Where you exercise your right to request access to the information Ornamental & Orchard processes about you, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Where you provide us with information it is your responsibility to ensure that all such information is complete in all material respects and not misleading. The accuracy and appropriateness of our advice may be affected as a consequence of your failure to do so. If any information changes, please let us know so that we can keep it updated on our systems.

Complaints

If you would like to make a complaint in relation to how Ornamental & Orchard may have stored, used or processed your personal data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or the Data Protection Commissioner in Ireland (www.dataprotection.ie). Ornamental & Orchard would, however, appreciate the chance to deal with your concerns before you approach the relevant authority so please contact us in the first instance.

External Websites

The website may, from time to time, contain links to and from the website of Ornamental & Orchard. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Ornamental & Orchard is not responsible for the content of external internet sites and you are advised to read the privacy policy of external sites before disclosing any personal information.
This Privacy Policy was last updated on 20th July 2021.